Frequently Asked Questions

Theodore Poedagar was founded with a simple vision: to bring refined, quality timepieces to the modern individual without the traditional luxury markup. We believe that exceptional craftsmanship shouldn't come with an excessive price tag, and that an elegant watch should still turn heads wherever you go.

We use the same materials as high-end watchmakers for a fraction of the price. You're not paying for flashy marketing campaigns — we pass those savings directly on to you. Our watches are still head turners, and people will assume you paid far more than you did.

We've worked hard to reduce costs at every stage of our business without compromising on quality. Our designs build on decades of Swiss watch research and development — we've studied the craft, learned from industry mistakes, and absorbed proven techniques to create timepieces that punch well above their price point. By operating our watch house exclusively online, we avoid the overheads of traditional retail. We source materials directly from our trusted list of suppliers, and by keeping our marketing lean and letting our watches speak for themselves, we pass those savings directly on to you.

Add any two watches to your cart, in any model or colour. The lower-priced watch is automatically free at checkout. Keep one and gift one, or build your collection from day one. Free shipping on all orders.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Absolutely. We use the same trusted payment processors as other multi-billion dollar companies. We never see or handle your card information directly — it's all securely processed through encrypted payment gateways.

Worldwide delivery typically takes 6–10 business days. Some shipments may arrive sooner, while others may take slightly longer — some countries can hold packages at customs for longer.

Yes, we offer complimentary worldwide shipping with full tracking on every order.

Once your order has been shipped, you'll receive an email with a tracking link. If you haven't received this email, contact us at support@theodore1989.com and we'll provide your tracking details.

Every watch is carefully and securely packaged at our watch house before it ships directly to you. We take great care to protect your timepiece in transit, so it arrives in excellent condition and ready to wear. We don't offer watch boxes with our shipping method at this stage.

We don't offer gift wrapping at this stage. Every order is carefully packaged at our watch house — we minimize excess packaging to pass the cost savings on to you, and most customers immediately throw it away. If you're gifting, we recommend opening the package yourself first to remove any tags or thank-you cards before passing it on.

All watches in our collection come with a 12-month warranty covering any defects in materials or workmanship, giving you complete peace of mind with every purchase.

Our return policy offers a 30-day money-back guarantee, allowing you to return your purchase within 30 days for a full refund if you're not completely satisfied.